BUSINESS GROWTH CONSULTING
Revenue Growth Strategy
To achieve revenue growth, an organization must start with a strong foundation built on a purposeful strategy. Standing out from the competition, connecting with prospective and existing clients, and understanding how customers proceed through their purchasing process are all core. Only when such a foundation is realized is an organization primed to achieve significant revenue growth.
Your messaging and service delivery need to be clearly differentiated from your competitors. Our strategists work with your leadership to gain an in-depth understanding of your business and what sets you apart. From this discovery we develop strategic messaging that enables your sales team to deliver strong value propositions to your prospects.
Ultimately, Knight MCG works with our clients to help them identify their strategic differences in the marketplace, and to maximize effectiveness versus the competition. By understanding who you are and the unique value your organization brings to your clients, your sales team will earn more customers and higher margin business, thus accelerating sustainable company growth.
Profitability Improvement
Knight MCG has a profound respect for those with an entrepreneurial spirit. Assuming the risk of turning one’s vision into reality to create and grow a sustainable business is deserving of maximum rewards for one’s efforts.
We understand an organization is the sum of all the decisions the stakeholders make as they attempt to create a successful enterprise. There are a multitude of decisions that leadership must make, which all impact an organization's profitability: who to hire, how to structure the organization, what customers to pursue, what products and services to market, what vendor relationships to establish, what profit margins need to be achieved, what debt to assume, just to mention a few. All of these factors combine together to put a company in a great position for profitability and success.
The Knight MCG team leverages our experience and success to critically think through the facts with your leadership team. Our process provides us the ability to develop a strategy to improve the overall business model, and allows you to enhance profits.
Sales Process Improvement
Success in sales doesn’t just happen. There are proven principles and methodologies that can be learned and implemented to greatly improve sales performance. Knight MCG has developed a sales process that consistently delivers superior results, and it can be customized to any sales organization.
The methodology includes best practices from world-leading authorities in sales, along with proprietary developed processes, and a built-in accountability structure. Knowing your potential customers, their motivations, interests, and needs is not enough. We make sure your go-to-market strategy and sales message are aligned and based on value and differentiation.
We roll up our sleeves and work side-by-side with you and your team to ensure you achieve the results needed to transform your business.
Customer Service & Retention
Achieving customer service excellence and customer retention requires a true understanding of your customers' needs. It is imperative that organization is equipped to exceed the customer's expectations.
We perform customer service and operations consulting that analyzes areas of opportunity for improvement. We work with your service and support leadership to observe key areas such as customer interaction, follow-up skills, support ownership, and other critical elements of customer support.
Coupled with practical measures for supporting customers, we also look at strategic practices and ways to build stronger customer relationships and value to your clients. Strengthening relationships and providing maximum value will ensure long-term customer loyalty.